Charlotte Neal
Your customers already exist.
Let's turn them into your growth engine!
Expert in Community Strategy, Advocacy, Partnerships, Events & Storytelling
from €580 / month
ongoing advisory · strategy sprints · fractional roles · community build programmes
For brands and organisations that want deeper customer relationships and long-term competitive advantage.
✓ 7+ years turning community into strategic commercial growth
✓ £40m of business positively influenced in one year
✓ What you can expect: New Biz Growth, Retention, Advocacy, Referrals, Product Adoption, Partnerships
✓ Free 30-minute Community Growth Session with three practical opportunities
✓ Available online · live in London · on-site across Europe on request
“I´ve had the privilege of mentoring Charlotte Neal and I can say with absolute confidence that she is nothing short of extraordinary, especially as a community builder and super connector.”
Background & Credentials
“more than a nice-to-have!”
Charlotte turns community from a marketing function into a strategic business asset. 7+ years of embedded, operator-level experience with founder-led and scale-up companies, and a track record measured in commercial growth, not follower counts.
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We met through A-Collective. The first call clicked immediately. Same energy, same drive, and one shared instinct that has quietly shaped our careers: bringing the right people together is where things actually start to move. Charlotte has the kind of warmth that lands before her words do, and three minutes into any conversation she's already sketching how to turn your customer base into your growth engine.
She spent almost eight years at Reward Gateway Edenred, rising from Employee Engagement Specialist to Head of Community Connections, where she built the role from scratch and positively influenced £40m of business in a single year. Before that came journalism at Daily Mirror and Reach plc, and a Multimedia Journalism degree from Bournemouth University. Today she runs Community Creative Lab from London and sits on the Advisory Board of Women In HR Network. We’re incredibly happy to have her as part of the network.